Waymaker
Roles & Org Chart

Introduction to Roles & Org Chart

Learn about Introduction to Roles & Org Chart in WaymakerOS.

Org ChartAccountability

Define the roles in your organisation, set reporting lines, and build a living org chart that reflects how your business actually works.

What are Roles?

Roles in Waymaker Commander define the positions in your organisation — not just job titles, but the purpose, accountability, and reporting structure of each position. Together, they form your org chart.

Unlike a static PDF org chart, Waymaker roles are connected to people, goals, and teams. When you assign someone to a role, they inherit the role's context. When you link a goal to a role, accountability is clear.

Role structure

Each role has:

  • Name — the role title (e.g., "Head of Marketing", "Customer Success Manager")
  • Purpose — a concise statement of why this role exists
  • Reports to — the role this position reports to (creates the org chart hierarchy)
  • Assigned person — the team member currently filling this role

Example

CEO
├── Head of Product
│   ├── Senior Engineer
│   ├── Designer
│   └── Product Manager
├── Head of Marketing
│   ├── Content Lead
│   └── Growth Marketer
└── Head of Operations
    ├── Customer Success Manager
    └── Office Manager

Why roles matter

Clear accountability

When every role has a defined purpose, there's no ambiguity about who's responsible for what. This eliminates the "I thought someone else was handling that" problem.

Connected to goals

Link goals to roles to show who's accountable for achieving specific outcomes. A "Head of Marketing" role might own the goal "Generate 500 qualified leads per month."

Organisational design

As your business grows, the org chart helps you see gaps, redundancies, and bottlenecks. It's a design tool for how your organisation operates, not just a directory.

Onboarding clarity

New team members immediately see where they fit, who they report to, and what their role is responsible for.

Getting started

  1. Open the People module (Cmd+2) in Commander
  2. Click Roles
  3. Click New Role to create your first role
  4. Add a name, purpose, and reporting line

Next steps