Waymaker
WaymakerOne

Teams

Teams are groups of users within your organization. Use teams to:

OrganizationCollaboration
Last updated: February 2026

Teams help you organize people within your organization into logical groups like departments, projects, or functions.

Overview

Teams are groups of users within your organization. Use teams to:

  • Organize people by department (Sales, Engineering, Support)
  • Create project groups
  • Control access to shared resources
  • Manage shared inboxes

A user can belong to multiple teams.

Creating Teams

  1. Go to WaymakerOne > Teams
  2. Click Create Team
  3. Enter a team name
  4. Add an optional description
  5. Click Create

Team Settings

Each team has:

  • Name - Display name (e.g., "Customer Support")
  • Description - Optional context for the team's purpose
  • Members - Users who belong to the team
  • Shared Inbox - Optional shared email inbox for the team

Adding Members

Add Existing Users

  1. Go to WaymakerOne > Teams
  2. Select a team
  3. Click Add Members
  4. Select users from your organization
  5. Click Add to Team

Invite New Users to a Team

When inviting new users, you can add them to teams automatically:

  1. Go to WaymakerOne > Users > Invite Users
  2. Enter email addresses
  3. Check Add to team and select team(s)
  4. Click Send Invitations

They'll be added to those teams when they accept.

Team Roles

Within a team:

Team Lead

  • Can add and remove team members
  • Can manage team settings
  • Can manage the team's shared inbox

Team Member

  • Access to team resources
  • Can view other team members
  • Uses the team's shared inbox

Teams and Shared Inboxes

Teams are often connected to shared inboxes:

  1. Create a team (e.g., "Support Team")
  2. Create a shared inbox (e.g., support@yourcompany.com)
  3. Assign the team to the shared inbox

All team members can then:

  • See emails sent to the shared inbox
  • Reply from the shared address
  • Assign emails to each other

See Shared Inbox Guide for setup details.

Teams and Workspaces

Teams can be granted access to workspaces in Commander:

  1. Open a workspace in Commander
  2. Go to workspace settings
  3. Under Access, add the team
  4. All team members can now access the workspace

This is easier than adding users individually.

Best Practices

Mirror Your Org Structure

Create teams that match your actual organization:

  • By department: Sales, Marketing, Engineering, Support
  • By function: Leadership, Operations, Projects
  • By project: Product Launch, Website Redesign

Keep Teams Focused

A team should have a clear purpose. If a team is too broad, split it into smaller teams.

Use Descriptive Names

Team names should be clear to everyone:

  • "Customer Support" not "CS"
  • "Engineering Team" not "Dev"
  • "Q1 Product Launch" not "Project Alpha"

Review Team Membership

Periodically review who's in each team:

  • Remove people who've left or changed roles
  • Add new team members
  • Archive unused teams

Managing Teams

Editing Teams

  1. Go to WaymakerOne > Teams
  2. Select a team
  3. Click Settings
  4. Update name, description, or members
  5. Click Save

Removing Members

  1. Go to WaymakerOne > Teams
  2. Select a team
  3. Find the member
  4. Click Remove from Team

They lose access to team resources but remain in the organization.

Deleting Teams

  1. Go to WaymakerOne > Teams
  2. Select a team
  3. Click Settings > Delete Team
  4. Confirm deletion

Members are not removed from the organization, just the team.

Frequently Asked Questions

How many teams can I create?

There's no limit to the number of teams.

Can a user be in multiple teams?

Yes. Users can belong to as many teams as needed.

What happens when I delete a team?

  • Team members remain in the organization
  • Shared inbox access is revoked
  • Workspace access granted through the team is revoked

Can guests be added to teams?

Currently, only full organization members can join teams.